Do I Have To Sign A Contract?

Absolutely not. We recognize that life doesn’t give us any guarantees, and sometimes little notice before things change unexpectedly. We never require a contract and you may change your schedule as often as needed. We offer any number of hours, from 1-hour shower visits to 24 hour, around-the-clock care. Not sure what schedule is right? We will help you determine that as well, through documentation and review. In addition, we offer a 100% money back guarantee.

Are Caregivers Bonded And Insured?

Absolutely. Because they are our direct employees (Unlike many agencies whose caregivers are 1099 contractors), we handle all payroll and taxes as well as worker’s compensation and liability insurance which protects you and your family.

How Do I Begin?

Simply give us a call. A member of our team will come out and meet with you personally in order to make sure that all of your individual needs are met. We will work together to develop a plan of care, and to determine the best caregiver for your family.

Are The Caregivers Supervised When They Are In My Home?

Our field supervisors are trained medical professionals available to you at any time.  They will perform periodic visits to ensure that you are receiving the right care for your situation. They will answer any questions you may have, and assist with additional training as needed...

How Are Caregivers Screened?

Our employees must undergo extensive background checks prior to employment.  We complete not only a federal background check, but a more specific county check as well, which ensures that your caregiver has no criminal background. They are CPR/First Aid Certified, TB tested, background checked and trained before ever completing a shift, as well as continuously trained throughout their employment with Waypoint.

Do I Get To Meet My Caregiver Before Service Starts?

Absolutely. Prior to their first shift, a member of management will bring the caregiver we believe is best suited to meet you. We take into account qualifications and availability, as well as personality type in order to find the best match for your situation. You will have time to decide whether this person seems like a good fit or if you would like additional introductions to occur. There is no cost to you for any of these meetings.